These terms and conditions apply to agreements between Askin AS (reg. no. 917 881 456) and its customers.
For details on how Askin AS processes personal data, please refer to our privacy policy.
These terms apply to the video consultation service provided by Askin. Customers book an appointment for a video consultation via the website. Payment is made electronically at the time of booking. Secure login provides access to the customer area on Askin's website, where customers are required to complete a health information form (anamnesis) before their appointment. The video consultation is conducted using a modern web browser on a PC, tablet, or mobile phone. Dermatologists, who are medical specialists in skin diseases, provide diagnoses, EEA prescriptions, and treatment recommendations based on the exchange of information via images, text, and video.
Our dermatologists adhere to professional healthcare standards and operate in compliance with health legislation.
This service is not intended for emergencies. In urgent situations, please contact emergency services.
To use the video service, users must have access to a modern web browser on a PC, tablet, or mobile phone. Secure login is required, along with payment. Users must provide accurate and up-to-date information to ensure appropriate healthcare.
Guardians may submit consultations on behalf of minors. For minors aged 16 or older, their active participation in the video consultation is required.
To use Askin’s video consultation service, customers must book an appointment via the website. This involves selecting an available time in the calendar, logging in, and completing the payment. An order confirmation is sent to the email address provided.
Video consultations at Askin cost €150.
Video consultations typically last up to 15 minutes. Prior to the consultation, customers must complete a health information form. Dermatologists may require additional time after the consultation to update records, issue prescriptions, or complete other follow-up tasks.
Appointments can be canceled up to 24 hours before the scheduled time, and the full amount will be refunded within 7 working days. Appointments canceled less than 24 hours before the scheduled time are non-refundable.
Cancellations made less than 24 hours before the scheduled appointment are non-refundable. Services already performed cannot be canceled or refunded.
To delete your user account, contact us. Please note that account deletion does not automatically remove personal data. Refer to our Privacy Policy for information on data processing.
Users are responsible for ensuring that their equipment (PC, tablet, or mobile phone) is functional, including cameras, speakers, and microphones. Askin is not liable for service errors caused by customer equipment or software issues (e.g., outdated browsers). Askin is not responsible for security breaches, viruses, or circumstances beyond its control (force majeure), despite implementing reasonable security measures.
Please note that content on our website may be protected under the Copyright Act or other legislation and may not be copied without express consent.
Misuse of the service, such as unauthorized access, spreading viruses, or violating copyright laws, is prohibited. Abuse may result in account suspension and liability for financial damages to Askin.
Askin reserves the right to update these terms.
If you believe your patient rights have not been upheld, you have the right to file a complaint. Please contact us directly with any concerns.
These terms are governed by Norwegian law. Disputes that cannot be resolved amicably must be addressed through legal action in the Oslo District Court.
