Askin is a dedicated digital healthcare service specializing in dermatology. Our team consists of expert dermatologists—doctors who focus on diagnosing and treating skin conditions. At Askin, you can consult with us conveniently in two ways: through a photo consultation or a video consultation.
Anyone with a skin condition—whether minor or severe—can receive expert care from our dermatologists.
Can I get a prescription from the dermatologists?
Yes, we prescribe a digital EEA-prescription or recommendation for OTC medication. Please check at your local pharmacy if they accept EEA-prescription. Read more about EEA prescription below.
What is an EEA prescription?
An EEA prescription is a medical prescription issued by a healthcare professional within a country in the European Economic Area (EEA), which includes EU member states plus Iceland, Liechtenstein, and Norway. These prescriptions can be used across EEA countries, allowing patients to obtain their prescribed medications at pharmacies in the mentioned countries. EEA prescriptions can also be dispensed in the UK.
It's always a good idea to check with the pharmacy beforehand to ensure they can dispense the medication using an EEA prescription.
Photo Consultation: Simply upload pictures of your skin concern along with a description. Our dermatologist will review your case and respond within 24 hours.
Video Consultation: Speak directly with a dermatologist through a video call using your web browser. Just schedule an appointment at a time that suits you.
Yes, our systems are designed to meet the highest standards of information security in the healthcare industry following The Norwegian Code of Conduct for information security and data protection in the healthcare and care services. This includes built-in privacy features, multi-factor authentication for sign-in, and encrypted data transfer and storage. We maintain patient records securely and follow strict protocols. You can trust that we operate as a modern and professional healthcare service.
Can follow-up consultations with the dermatologist be done over time?
Yes, follow-up consultations are available and optional. These allow us to review your consultations over time, ensuring optimal treatment and close monitoring by the dermatologist. A follow-up consultation is priced the same as the initial consultation.
How quickly will I receive an answer from the dermatologist?
With a photo consultation, you will receive an answer from the dermatologist within 24 hours (working days). Video consultation is based on an appointment.
Medical questions
What skin problems can dermatologists help with?
Our board-certified dermatologists treat all types of skin conditions, from minor concerns to more serious issues. As specialists, they bring both broad experience and in-depth expertise in skin care. For a successful digital consultation, it’s important to provide clear pictures and a detailed description of your issue. Visit www.askin.com to see a list of common skin conditions our dermatologists treat or explore our skin encyclopedia to learn more about various conditions.
What can't you help with?
Askin is a digital service. We are not a physical clinic and therefore cannot help you with physical treatments.
Can I send pictures of moles?
Yes you can. We strongly recommend that you use a dermatoscope to take good pictures of the moles.
Can I submit photos of skin problems in the genital area?
Yes, our board-certified dermatologists specialize in both dermatological and venereal conditions. You can safely consult us for issues in the genital area, including skin problems and venereal diseases. We offer EEA-prescription or recommendation for OTC medication for appropriate treatments, and our service is secure and fully confidential.
Can I get a prescription for drugs that help with genital warts?
Yes, our board-certified dermatologists can provide an EEA prescription for medications to treat genital warts.
Can I get a prescription for antibiotics for acne?
Yes, our board-certified dermatologists can prescribe antibiotics for acne treatment. This is often part of a combination therapy that includes oral antibiotics and topical ointments applied to the affected areas.
Can I get isotretinoin (accutane / roaccutane) for acne?
Yes, we offer acne treatment with isotretinoin. This medication requires careful monitoring through regular blood tests, which is why we provide a customized treatment program with monthly follow-ups and EEA prescriptions. Read more here
Payment
How much does a consultation with Askin cost?
A photo consultation costs €55, and a video consultation costs €150. Both options include an EEA prescription.
How does one pay?
Payment for consultations is made through online card payment. The payment process is integrated into our services, and once you submit or book a consultation, you will be automatically directed to the payment page.
Is there a right of withdrawal on the purchase of a consultation?
The right of withdrawal does not apply to photo consultations. However, for video consultations, you can cancel up to 24 hours before the scheduled time to receive a full refund.
I did a consultation but cancelled the payment. Now I want to pay anyway. What am I doing?
Log in and open your consultation. You will automatically be directed to the payment page. Once the payment is confirmed, your consultation will be registered, and you will receive a response within 24 hours (on working days).
Technical questions
How do I submit a consultation?
All consultations are managed through the My Page website. There, you can either submit a photo consultation or book an appointment for a video consultation.
How do you log in?
Log in using your email and password, along with multi-factor authentication (via SMS or a one-time password). This ensures strong security and confidentiality.
I submitted a consultation. Where can I find it? Where can I read the answer from the dermatologist?
You need to be logged in to access your consultations. Log in to My Page, where your consultations will be listed. Open a consultation to read the dermatologist's response.
I was told by the dermatologist that some of the photos I submitted were blurry. What can I do?
Log in to your account, open the consultation, and send additional photos. Scroll down the consultation page to the "Send Message" section, where you can upload clearer images for the dermatologist.
I was asked to send additional information for a consultation. How do I do this?
If the dermatologist has requested additional information, you can respond easily. Log in, open the consultation, scroll down to the message section, write your response, and click "Send."
.svg){kind=icon}
